This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, job title, and country.
- Technical Information: IP address, browser type, operating system, device information, and browsing behavior on our website.
- Cookies and Tracking Data: Information collected through cookies and similar tracking technologies (see Section 6 below).
- Communication Data: Any information you provide when you contact us via email, contact forms, or other communication channels.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support.
- To process and manage your requests for product information or quotations.
- To improve our website, products, and services.
- To send you marketing communications (only with your explicit consent).
- To comply with legal obligations and regulatory requirements.
3. Legal Basis for Processing (GDPR)
For individuals in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context in which we collect it:
- Consent: You have given us explicit consent to process your data for a specific purpose.
- Contract: We need to process your data to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: We need to process your data to comply with a legal obligation.
- Legitimate Interest: We need to process your data for our legitimate business interests, provided these do not override your rights and interests.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who help us operate our website, process data, or provide services (e.g., hosting providers, email services).
- Business Partners: With your consent, we may share your information with our manufacturing partner (Ningbo Hwamda) to fulfill your product inquiries.
- Legal Authorities: When required by law, regulation, or legal process.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Necessary for the basic functioning of our website.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Preference Cookies: Remember your preferences and settings.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
- Right to Restrict Processing: Request restriction of how we process your data.
- Right to Data Portability: Request transfer of your data to another organization.
- Right to Object: Object to our processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw your consent at any time (where consent is the legal basis).
To exercise any of these rights, please contact us using the details provided in Section 9 below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: sales@hwamda-global.com
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.